b'Education & OutreachCultural Awareness andSensitivity Program LUSO Community Services Cultural Awareness & Sensitivity Programempowers housing representatives to better understand and supportnewcomer communities, fostering inclusive and welcoming environmentsfor all residents in London. By providing cultural sensitivity training andpractical tools, the program helps staff form meaningful connections withtenants, respond effectively to diverse needs, and strengthen communitycohesion. Resources tailored to multiple cultural groups are available freeof charge to housing corporations in English, French, Spanish, Arabic,Mandarin, Portuguese, and Ukrainian, ensuring that staff have the guidancethey need to make a real difference in the lives of newcomers.2,352 37housing tools housing companiesdistributed supported213 2,041participants benefited individuals reachedfrom training through communityoutreach eventsLUSO Community Services 212024-25 Impact Report'